Self Exclusion

Scope and Purpose

Ppbet offers Self-Exclusion as a protective measure for customers who determine that continued gambling may pose a risk to their wellbeing. This policy explains the available exclusion options, the process to apply, the legal effects during an exclusion, and the steps taken to support responsible gambling.

Available Exclusion Periods

• 6 months
• 1 year
• 2 years
• 5 years
• Permanent (no expiry)

How to Apply

To initiate Self-Exclusion, log in to your Ppbet account and navigate to the My Account area. Select Self-Exclusion and choose the desired period from the approved options. Confirm your selection to commence the exclusion. Alternatively, you may contact Ppbet’s Customer Care to submit the exclusion request. Ppbet will record the start date and enforce the exclusion for the chosen period.

What Happens During Self-Exclusion

• During the Self-Exclusion period, you will not be able to place bets on any Ppbet products.
• You will not be able to deposit or withdraw funds for the duration of the Self-Exclusion.
• You may be able to log in to your account to review balance and activity, but gambling functionality will be disabled.
• Ppbet will implement reasonable measures to detect and deter attempts to circumvent the exclusion, including the use of alternate registrations or new accounts.
• Marketing communications and promotional materials to the excluded customer will be suspended; the customer will be removed from marketing databases where feasible.

Time-Out Versus Self-Exclusion

Time-Out is a separate protective measure offering a temporary break from playing. Time-Out periods are set in the account profile and, once initiated, deposits, withdrawals, and gameplay are blocked for the duration. A Time-Out can be revoked only after a 24-hour cooling-off period, and upon expiry, the account will automatically reactivate. Self-Exclusion provides a longer, pre-defined break or permanent cessation, with no ability to shorten the selected period once initiated.

Revocation and Reactivation

For Self-Exclusion, the selected period cannot be shortened. Automatic reactivation occurs when the exclusion period ends (except for permanent exclusions, which are indefinite). If an extension or modification of a non-permanent exclusion is required, please contact Customer Care to discuss available options. During the exclusion, the account remains closed to gambling activity and no further exclusion actions are required by the customer.

Financial Protections and Self-Imposed Limits

Customers may impose financial protections by setting limits within the My Account section. If a self-imposed limit is exceeded, further financial actions related to that limit will be restricted. To revoke a limit or exclusion, a written or electronic notice must be submitted; Ppbet will review requests in its absolute discretion and respond in due course. Ppbet commits to applying reasonable measures to ensure exclusions and limits are respected and to refrain from sending promotional material to customers who are excluded.

Cross-Operator Considerations

Customers are advised to consider requesting Self-Exclusion from other licensed gambling operators as a safeguard. Where applicable, customers may inform Ppbet of such exclusions, and Ppbet will not impede the customer’s broader self-exclusion efforts if it is within the applicable regulatory framework.

Support and Guidance

If you require guidance or support related to gambling harms, you should seek assistance from a recognized problem gambling support service. Ppbet also encourages contact with Customer Care for guidance on managing risk and the self-exclusion process.

Data, Privacy and Recordkeeping

Ppbet will maintain records of Self-Exclusion requests and related actions in accordance with applicable data protection laws. Information used to administer Self-Exclusion will be treated as confidential and will be accessible only to personnel with a legitimate need to process the exclusion or to support customer welfare.

Contact and Next Steps

To initiate or discuss Self-Exclusion, contact Ppbet Customer Care or use the Self-Exclusion feature within your account. Ppbet will acknowledge the request and implement the exclusion in accordance with the selected period. If you encounter difficulties during the process, Customer Care will provide assistance to ensure the exclusion is correctly applied and maintained for the full duration of the chosen period.